Hi, I'm Bradley Knutson
I am a Full Stack web developer looking to learn as much as I can
Projects
About
Welcome all, to the world of Me!
I am a burgeoning developer and entrepreneur. Starting late 2019, I became a student at the DU coding bootcamp focusing on web development using the MERN stack. It has always been a dream of mine to be a programmer and I have hit my jump off point. I have experience with web development (HTML, CSS, Javascript, etc) as well as programming using Python, C++, and bit of C#.
My side projects consist of using various Raspberry Pis for different objectives such as a Pi Hole, which is used for blocking advertisements at the network level as opposed to in a browser or application. I am also writing plans for a full arcade cabinet using a new Raspberry Pi to emulate as many games as possible, both in terms of classic arcade and older generation console games such as the Sega Genesis.
On a normal day you'd find me playing video games, reading a science fiction novel, riding my motorcycle (Kawasaki Z1000) or just sitting back and relaxing with my collection of Rubik's Cubes. I have a unique talent for puzzles and brain teasers and thus spend a decent amount of my time looking for new challenges.
Resume
Download HERE
Summary
Accomplished IT Manager and junior developer with over 5 years of experience. Has started from the bottom as a level one support specialist and, through increasing effectiveness of the individual processes, managed to move to a managerial role. Reduced response time to below one minute while maintaining a nearly perfect resolution rate. Passionate and excited for all new possibilities.
Employment
CommercialTribe
IT Manager - Oct. 2017 to Current
As the IT Manager I fulfill all needs and requirements from employees within the company for technological needs. I provision and maintain our array of machines and peripherals as well as monitor and maintain our local network. As part of my job I am also the lead for our external support team, including the hiring of workers and writing of the associated documentation.
IT Engineer - Oct. 2015 to Oct. 2017
As an IT Engineer, I worked both internal and external tickets to remediate all technological issues for employees and customers alike. The bulk of my work was in troubleshooting the CommercialTribe application in a browser. When bugs were found I had to find steps to recreate the issue and send tickets to our development team to resolve.
IBM
Level 1 Support Speialist - May 2013 to Oct. 2015
As a support specialist, I answered calls and chats to help resolve issues for employees at American Express. The calls regarded anything from an ADS password reset to a halted server. I responded accordingly and accurately to each one according to the severity and available resources. I was also a QA specialist for the other agents and listened to randomly selected calls to grade them on required scripts.
Education
University of Denver Sept. 2019 to Current
Skills
Industry Knowledge
- IT Operations
- Network Administration
- Network Security
- Project Management
- Penetration troubleshooting
- Full Stack development
Tools & Technologies
- Javascript
- MongoDB
- SQL
- Wireshark
- NMap
- MacOS
- Windows
- MS Office